Warranty Policy

Warranty Policy

Warranty coverage differs by brand. Please use the section that matches the product you purchased.

79Bike Warranty Policy

The 79Bike warranty includes a 12-month warranty on main components.

Please contact us if you need warranty support. These terms apply specifically to the 79Bike Falcon Pro and do not replace the separate KuKirin warranty terms below.

KuKirin Warranty Policy

We are committed to providing high-quality products and reliable after-sales support. Please read the KuKirin warranty terms carefully before making a purchase.

1. Return Without Reason

All logistics costs incurred for unreasonable returns will be borne by the dealer. Returned goods must not affect normal secondary sales — the product must be intact, including complete original packaging, with no damage to the appearance.

Refunds will be issued after our company receives and confirms the returned item. Freight costs will be deducted from the refund. If the returned goods affect normal secondary sales, ownership of the goods will remain with the dealer to handle accordingly.

2. Goods Damaged Upon Arrival

If you receive a product that is damaged or faulty, please contact us within 2 days of delivery. The product may be replaced or returned.

  • If a return is requested, we will issue a return mailing label and process the refund once we receive and confirm the item.
  • Items reported after 7 days from the logistics delivery date will not be considered damaged upon arrival and will be handled as standard after-sales quality issues.

3. Quality Issues

A. Within 7 days of delivery: The product may be replaced or returned. If a return is requested, we will issue a return receipt and process the refund upon confirmation.

B. Between 7 days and 12 months: Quality issues will be handled as warranty claims. Please contact us for support.

C. After 12 months: Our company provides lifetime paid maintenance and after-sales service. The dealer bears all logistics costs, and corresponding accessories and maintenance fees apply.

D. Accessories & Parts:

  • Within 7 days: Accessories sent free of charge, including logistics costs.
  • 7 days to 12 months: Accessories sent free of charge; logistics costs are not covered.
  • After 12 months: Dealer is responsible for both accessories and logistics costs.

E. Consumable Parts: Consumable parts that wear out during normal use are not covered under warranty and must be purchased and replaced by the customer. Consumable parts include: tyre kit, brake kit.

4. Human-Caused Damage

All costs arising from damage caused by misuse, accidents, or other human factors will be the responsibility of the customer or dealer to negotiate and bear independently.

European Warehouse Note

The above KuKirin warranty terms apply to orders shipped from our European warehouse. For bulk orders shipped directly from China, we provide 1% spare parts included with the container shipment.

If you have any questions about which warranty applies to your order, please contact us.