Frequently Asked Questions
Choosing an electric scooter or e-bike is a big decision. We’re here to make it simple. Below you’ll find clear answers about our products, ordering, delivery, warranty, and after-sales support.
Can’t find what you need? Contact our team and we’ll be happy to help.
Choosing the right ride
What products do you sell?
We offer a growing range of electric scooters and e-bikes for everyday journeys, commuting, leisure, and longer rides. Each product page includes the key specifications, features, and what to expect before you order.
How do I choose the right model?
Start with how you plan to ride. Consider the distance you want to cover, the type of roads or paths you’ll use, your preferred riding position, and the level of power and comfort you need. If you’re between models, contact us and we’ll help you compare them.
Are the specifications the same for every rider?
No. Range, speed, charging time, and performance can vary depending on rider weight, terrain, temperature, wind, tyre pressure, riding style, and speed. Product specifications are provided as a guide, and real-world results may differ.
Ordering and delivery
How long does delivery take?
Delivery times depend on your location and product availability. For the latest information, please read our Shipping Policy.
Do you ship internationally?
We primarily serve customers in Europe. If you’re unsure whether we can deliver to your address, contact us before ordering and we’ll check for you.
Will I receive tracking information?
Yes. Once your order has been dispatched, we’ll send tracking details to the email address used at checkout.
Can I change or cancel my order?
Contact us as soon as possible with your order number. We’ll do our best to help before the order is processed or dispatched, but changes may not be possible after that point.
Warranty, returns, and peace of mind
What warranty do you offer?
We offer a 12-month warranty on quality defects. Please read our Warranty Policy for full details, including exclusions and how to make a claim.
What should I do if my order arrives damaged?
Take photos of the packaging and the product, then report the damage within 2 days of delivery. We’ll review the issue and help arrange the appropriate solution. See our Warranty Policy for more information.
Are wear-and-tear parts covered?
Consumable parts, including items such as tyres and brake components, naturally wear through use and are not covered unless the issue is due to a manufacturing defect.
Where can I read your full policies?
You can review our Shipping Policy and Warranty Policy before placing your order.
Charging, care, and support
How should I look after my scooter or e-bike?
Keep the battery charged according to the product instructions, check tyre pressure regularly, inspect the brakes before riding, and store the vehicle somewhere dry. Avoid exposing the battery or charger to water, extreme heat, or freezing conditions.
Where can I find the user manual?
A printed manual is included with the product. If you need a digital copy or help understanding a feature, contact us and tell us your model.
Can I buy spare parts?
We’ll do our best to help you find the right replacement parts. Send us your model, order number, and a description or photo of the part you need.
How do I contact support?
Visit our Contact Us page with your order number and as much detail as possible. Photos or a short video can be especially helpful when you’re reporting a technical issue.
Still have a question?
We’re here to help you choose with confidence. Get in touch with our team and we’ll get back to you as soon as possible.